How billing works in Trello
With Trello Premium and Standard, you’re charged for each billable person in a Workspace. You may have access to multiple Workspaces, but our Premium and Standard plans only apply to a single Workspace, to use paid features across multiple Workspaces you’ll need to upgrade each Workspace seperately. To see your Workspaces, go to Trello and select the “Workspaces” menu at the top of the screen.
While free Workspaces are limited to 10 collaborators (including Workspace members, guests, and pending invitations), you can have unlimited collaborators in a paid Workspace and not all collaborators are billed in paid Workspaces.
Who is billable in a Workspace?
Workspace members - Anyone who is a member of the Workspace, including admins.
Multi-board guests - Anyone who is not a member of the Workspace, but has access to 2 or more boards in a single Workspace.
Who is not billable in a Workspace?
Virtual users- These are people who are invited to a Workspace but who haven’t created their Trello account yet. Once they accept their invitations and start using Trello, they’ll be converted automatically to a normal member of the Workspace, and become a billable member.
Deactivated Workspace members- Deactivated Workspace members have had access to Workspace resources disabled, but existing board and card memberships are preserved to help you know what work needs to be reassigned.
Single-board guests - If you invite someone to one board in your Workspace without inviting them to the Workspace (this is called a Guest), they're not considered billable. If that person is added as a guest on a second board, and a Workspace admin approves, they will become a billableMulti-Board guest. Once someone is approved as a billable multi-board guest, any member can add that guest to subsequent boards.
Examples
A free Workspace has 2 members. One board in the Workspace has been shared with 8 other people. This is the only board these people can access. This Workspace would be at the 10 collaborator limit for free Workspaces. However, if this Workspace is upgraded to Standard or Premium, it will only be charged for the 2 members.
A Premium Workspace has 3 members. There is 1 pending invitation for someone to join the Workspace. 2 more people have access to 2+ boards within this Workspace. Additionally, 6 other people have access to only 1 board. This means this Workspace has:
See AlsoFive principles for collaborating in a remote team7 Essential Tools for Successful Remote EmployeesAbout Us: Trello History, Logos & CustomersTrello Overview & FAQ: What You Need To Know About Using Trello3 members (billable)
1 pending invitation (not billable)
2 multi-board billable guests (billable)
5 single-board guests (not billable)
12 total collaborators
This Workspace would be billed for 5 total people.
What about Collaborators?
With all of our Paid plans, you won’t be billed for every Collaborator in your Workspace. For Trello Premium and Standard you’ll only be billed for the account types mentioned at the top of this page.
If you’re looking to manage your Collaborators though, you can find information on how to check how many collaborators are in your Workspace and how to remove them here.
How to tell how much your bill would be in Standard or Premium
Click the Workspaces dropdown option from the top navigation bar
Select the Workspace
In the sidebar, click "Settings"
See Also10 Ways To Energize Remote TeamsFrom the dropdown options, click “Upgrade Workspace”
Scroll to the bottom of the chart to see the total cost for your Workspace
Monthly vs. annual billing
When you upgrade your TrelloWorkspaceto Standard or Premium you have the option to choose between a monthly or annual billing plan. Annual billing is paid in advance and gives a discount for each member when compared to monthly billing. You can find more detail on that, as well as a comparison with our other plans on ourpricing page.
Update the credit card on file
To change the credit card being billed for your Workspace:
Click the Workspaces dropdown option from the top navigation bar
Select the Workspace
In the sidebar, click "Settings"
From the dropdown options, click “Billing”
Click Change in the Payment Method section and add your new card’s details. Only Workspace admins can update the credit card.
Billing FAQ
Do I need to pay for all Workspace members, even if they're not admins?
Standard and Premium are upgrades for the entireWorkspace. Billing is based on the total number of activeWorkspacemembers andmulti-board guests, including normal members and admins.
Can I add someone to a board without paying to add them to the Workspace?
Yes, as long as yourWorkspacesettings allow adding Guests to boards, those users can be added to their first board for free. This can be useful for adding external members to yourWorkspaces, such as clients or contractors. Once the member has been added to their second board they becomemulti-board guests.
As a tradeoff, Guests will not receive some of the perks of Standard and Premium, and will not be controllable with Standard or Premiumpermissions (being able to deactivate a user/remove them from allWorkspaceboards at once, view their recent activity, restrictingWorkspaceboards toWorkspace-members only or a certain domain only).
How does adding and removing Workspace members affects billing?
After your initial upgrade, you'll pay a pro-rated price when you add someone to your Standard or Premium Workspace or when someone becomes a multi-board guest.When you pay for thatlicense, you pay for it until the end of your current billing period.
Removing or deactivating a member from the paid Workspacefrees up their license which can then be assigned to a different user at no additional charge.This lets you transfer licenses to new members as many times as you like until your subscription renews. For example:
Casper works alone, he creates aWorkspaceto group all of his mattress-testing boards. He pays $119.99 for the year for a single user. Three months later, he adds a contractor, Michael, to theWorkspace, to help test mattresses. Casper's card is charged a pro-rated price of $89.99, for a Premium license for 3/4 of a year.
Two months later, Michael's contract is up. Casper deactivates Michael's account, which leaves hisWorkspacewith one open Premium license. He then adds Kristen to theWorkspace, and does not see a charge.
How can I replace a billed user?
Because Standard and Premium are billed perWorkspacemember, instead of per user account, you can remove a billed user and replace them with someone else at no additional cost.
To replace a billed user:
First, remove an existing user from yourWorkspacemembers page from within the sidebar
Then, invite a new user to the Workspace
As long as you don't exceed the number of member licenses you've purchased your credit card will not be billed for their access until the next billing cycle. You can check yourWorkspace'sreceipts clicking Billing in the sidebar to open the Workspace billing page to see how many seat licenses have been purchased in the current billing cycle and compare that to theWorkspace'smembers page to ensure that a new license will not be purchased.
Will I be charged for observers?
Observersare billed the same as normal Workspace members and guests.If you add someone to a single board in theWorkspace (but not to the Workspace itself), you won't be billed for them and can designate them as a board observer at no cost. However, if that person has been added to two or more boards in your Workspace as a guest, or if they're a member of your Workspace, they will be billable.
What happens if I upgrade from monthly to yearly?
You will be charged a pro-rated amount immediately for the yearly subscription and your contract will be extended by a year. That will be the start date of your new yearly billing subscription.
What if I still have questions?
We’re happy to help! Reach out to us onour contact pageand we can explain any questions or concerns that you might have about the billing process.
