How to perform a mail merge in Microsoft Word from a shared mailbox? (2024)

FAQs

Can you do a mail merge from a shared mailbox? ›

In order to perform a mail merge using a shared mailbox, it is necessary to create a separate Outlook profile for the shared mailbox.

Send mail from the shared mailbox

Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address. Finish typing your message, then choose Send.

Add Multiple Recipients​

There are two ways to send an email to more than one person in mail merge. Use the dynamic CC and BCC option and include the other recipients in the same message but in the CC/BCC fields. Add multiple email addresses in the Email Address column, separated with commas.

Mismatched, missing, or erroneous placeholders or merge fields can also result in mail merge not working Office 365. If your placeholders have the wrong data, you will end up with a botched email. Mismatched formatting in the data source and merge field will also lead to unintended results and errors.

While logged in, the user can create calendar items; read, view, delete, and change email messages; create tasks and calendar contacts. However, a user with Full Access permission can't send email from the shared mailbox unless they also have Send As or Send on Behalf permission.

The main difference between a user mailbox and a shared mailbox is that the shared mailbox is associated with a disabled user. A shared mailbox is mainly used to allow login access for multiple users. It is the same when multiple users use a user mailbox and a shared mailbox at the same time.

Storage and Archiving. Both distribution lists and shared mailboxes use the email server's storage. However, while emails sent to a distribution list get stored in individual recipients' inboxes, emails in a shared mailbox reside in one central location, accessible to all, unless you set permissions.

How do I add multiple addresses to a mail merge in Word? ›

On the Mailings tab, choose Select Recipients and select Type a New List. In the New Address List dialog box type recipient information in each column as appropriate. For more info on using the dialog box, see Edit Data Source. For each new record, select Add New.

In Microsoft Word, from the Mailings tab, click Start Mail Merge. Select Letters. Click Select Recipients from the Mailings tab. Select Use Existing List.

Create the shared mailbox and then add the group as members of the shared mailbox. Users then check the shared mailbox for new messages and how other users may or may not have responded to the shared mailbox emails.

When you convert a user's mailbox to a shared mailbox, all of the existing email and calendar is retained but can be accessible to any users with delegated access to the mailbox. Note: The user mailbox you're converting needs a license assigned to it before you convert it to a shared mailbox.

A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like HelpDesk@stockton.edu. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.