What happens if there's an unusual sign-in to your account (2024)

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Microsoft prioritizesaccount security and works topreventpeople fromsigning in without your permission. When we noticea sign-in attempt from anew location or device, we help protect the account bysending you an email messageand an SMSalert. If your phone number or email changes, it's important to promptly update the security contact info on the Security basics page so we can work with you to keep your account secure and active.

Ifyou sign in to your account while travelingor if you install a new app thatsigns in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe.

To learn what you can do about unusual activity, select one of the following headings. It'll open to show more info.

If there was an unusual sign-in attempt for your account,you'll get an email or text message. We'll send a message to allyour alternate contact methods. To help protect your account, we'll need you to provide a security code from one of thesecontacts. Thisstep prevents people who aren't you from signing in and lets us know if it was just you signing in from an unusual location or device.

If you aren't sure about the source of an email, check the sender. You'll know it's legitimate ifit's from the Microsoft account team at account-security-noreply@accountprotection.microsoft.com.

We may have blocked your sign-in if you're using a new device, if you installed a new app, or if you're traveling orin any new location. This security measure helps keep your account safe in case someone else gets your account information and tries to sign in as you. To unlock your account, follow the instructions on the sign-in screen and select where we can send you a security code. After you've received the code, enter it to access your account.

Notes:

  • If you’re traveling and can’t access the email or phone that you've associated with your account, there aresome other options:

  • If these options aren't available, you'll be able to get back in to your account after you sign in from a trusted device or from a usual location.

  • If you brought a device you normally sign in toand you've set it as a trusted device, you can sign in from that device and get back into your account.

  • If you left your phone at home and know someone who has access to it, you can ask them to tell you the security code sent to the device.

If you received an email or text alerting you to an unusual sign-in attempt on your accountbut you haven't done anything different with your account recently, follow these steps to review your account security:

  1. Sign in to theSecurity basics page for your Microsoft account.

  2. Select Review activity to check for any unusual sign-in attempts on the Recent activity page. If you see account activity that you're sure wasn't yours, let us know and we can help secure your account—if it'sin the Unusual activity section, you can expand the activity and select This wasn't me. If it's in the Recent activity section, you can expand the activity and select Secure your account.

  3. If you think someone else may have accessed your account, go back to the Security basics page and select Change password. Create a strong password that you can remember, and don't share it with anybody else.

If you tried to sign in to your account but can't, someone may have changed your password. Follow these steps to get back into your account:

  1. Try to reset your password with the instructions listed in When you can't sign in to your Microsoft account. Starting with this step saves you extra effort if you accidentally signed in with a different account than the alert was for.

  2. If that doesn't work, try to sign in to your account again. Select Forgot my password on the sign-in page, and then selectI think someone else is using my Microsoft account. Follow the instructions to recover your account.

Notes:

  • If you're having problems signing into Windows or your Microsoft account, see When you can't sign into your Microsoft account for more info.

  • If you're looking for more info about how to improve security for your Microsoft account, see How to keep your Microsoft account safe and secure.

  • If you received an unusual activity notice while sending email in Outlook, see Unblock my Outlook.com account for more info.

Related topics

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Use the Microsoft Authenticator app to sign in securely without a password

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What happens if there's an unusual sign-in to your account (2024)

FAQs

Why is Microsoft telling my my Gmail account has had an unusual sign-in? ›

If you sign in to your account while traveling or if you install a new app that signs in with your account, you may get an alert. We just need you to provide a security code so we know it was you, and that your account is safe. To learn what you can do about unusual activity, select one of the following headings.

What does an unusual sign in activity mean? ›

What does “unusual activity” mean? Unusual activity can be related to issues like phishing, logging in from shared connections, using weak passwords, or using the same password on multiple websites.

What triggers suspicious login? ›

Access from a Known Malicious IP Address: If login attempts come from an IP address known for malicious activities, it can trigger suspicion. Failed Authentication: Repeated failed authentication attempts or providing incorrect credentials multiple times can raise suspicion.

How do I get rid of Microsoft account unusual sign in activity? ›

Sign in to the Advanced security options page of your Microsoft Account. Expand the verification option and select Remove. Confirm the removal by selecting Remove again.

How do I know if a text from Microsoft is legit? ›

You might get:
  1. A text with a help link. During the Windows phone sign-in process, we use the phone number associated with your Microsoft account to text you. ...
  2. A text with a security code. This message has a security code and is labeled Microsoft account security code or Microsoft account verification code.

What can hackers do with your Microsoft account? ›

If someone gets access to your Microsoft account, they may be able to use your email to reset the passwords for your other accounts, like banking and online shopping. You can change your password on the Security basics page at any time.

Will Google alert me if someone tries access my account? ›

To help protect your account, we send you an email when we notice unusual sign-in activity, like an attempt to sign in from a different location or device than normal.

Can I find out who tried to access my Google Account? ›

Google shows users a history of account activity on the Last Account Activity page. If you see an unfamiliar IP address, device, or location on this page, it means someone has access to your account.

What is unusual activity detected on your account Gmail? ›

If you notice unfamiliar or suspicious activity on your account, you can take control of your account and make it more secure. To start, sign in to your Google Account and tap Security at the top. Important: If you cannot sign in, go to the Account Recovery page and answer the questions as best you can.

Is there a fake Windows security alert? ›

The Windows Defender warning you see on the browser is a scam, identified and exposed by security professionals. Illegitimate actors are using this scam to gain valuable information about the victims, such as bank and personal details.

How do you see if someone is using your email? ›

Many email service providers will keep a log of IP addresses that have accessed your account. This will show you the device, browser type, and physical location of who's accessing your inbox. For example, in Gmail, look for “details” in the bottom right corner of your inbox.

What happens if you play along with a Microsoft scammer? ›

There is also the possibility that they might actually install software which is malicious, such as a real virus or Trojan that can capture your personal information such as passwords or credit card and bank details.

How can I tell if an email from Microsoft is genuine? ›

How do I know if my Microsoft Security alert is real? If you're unsure about the source of a security alert email, check the sender information for Microsoft's account protection address. Look carefully at the language used in the email, and check for any instances of poor formatting, spelling, or grammar.

Why is Microsoft closing my Gmail account? ›

That email is a phishing scam and not legitimate. Microsoft does not send out an email notifying you about the closure of an account.

Is Microsoft account linked to Gmail? ›

Your Gmail address is actually just an alias for your Microsoft account and not a real Google account. While Windows can be logged in using a Microsoft account, it cannot be logged in using a Google account. To avoid confusion, you may want to consider adding an alias to your Microsoft account.

Is Microsoft verifying email accounts? ›

When you sign up for a Microsoft account or add an email address to your account, we automatically send a request to that email for you to verify that we have the right address.

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