FAQs (2024)

FAQs

How long should FAQ answers be? ›

How long should my FAQ answers be? As short as possible while still answering the question. If you find your response drags on, you can always split one set into multiple sections. Alternatively, you can end your short answer with a link to another page with full-length legalese.

An effective FAQ page should include a clear and concise introduction, questions and answers divided by categories, links to additional resources, and a search function to help visitors quickly find the answers they are looking for.

FAQ pages streamline communication. They do this by facilitating quicker and more efficient interactions with your customers. With an FAQ page, customers no longer need to contact customer service for quick answers. This means you can allocate your extra time to more critical tasks.

Your FAQ information doesn't necessarily have to appear in the traditional question-and-answer format. That format is useful when customers look up their problems on a page, but your goal is to address the problem before the customer ever experiences it.

Tips for asking effective questions

Practice active listening. After you ask a question, give the person you're speaking to a chance to respond. Let them know you're actively listening to them by nodding your head, making eye contact and repeating parts of their answer back to them when it's your turn to speak again.

How long should an FAQ be? ›

A good rule of thumb is to write short answers to each question — two to three paragraphs would make a good answer. If you go longer, the page will be too long and cluttered.

Short, straightforward answers are the most effective way of relaying information to customers so try to keep it brief. Try not to write more than a paragraph or two for each question. Consider the customer journey. Think about what the customer is asking about and why then tailor your answer to respond to it.

Factory Quality Assessment (FQA) The purpose of FQA is to assess and evaluate the operation of suppliers so as to ensure client's quality specification is thoroughly understood and effectively implemented.

To format questions and answers in APA format:

Use the correct punctuation at the end -- a question mark if the prompt is a question; a period if it is a statement. Use double spacing and one inch margins. Separate the answer from the question by beginning the answer on a new line. Always answer in complete sentences.

When writing questions, use the first person (I, me, my) so that it feels like you're directly answering the customer query. Try to answer fully. If you can answer the question fully in one answer, you can avoid linking customers to different pages to find the information they want.