FAQs
How do I contact LEGO Customer Service? ›
How do I send an email to LEGO? ›Send us an email to community@lego.com.
How do you cancel LEGO missing pieces? ›If none of the items in your order have an 'In Warehouse' status yet, and you'd like to cancel, just visit the 'Order Status' page, click 'Cancel Order' and follow the remaining steps. It's super easy! If any items from your order have already reached our warehouse, you won't be able to cancel the order online.
How do I get a refund on LEGO? ›For US returns: Most returns can be started through LEGO.com. Whether you placed your order while logged into your account, or as a guest, just visit this page, click 'Return Items' and follow the instructions. For Canada returns: If you'd like to return a LEGO.com order, email us or give us a call.
Does LEGO have a Customer Service number? ›Telephone: 800-362-4308. For technical support, call 866-349-LEGO (5346). Our friendly and savvy staff are in the office Monday through Friday from 8:30 a.m. to 6:30 p.m. eastern time.
How does LEGO communicate with customers? ›Lego is similarly active on social media, via Instagram, Twitter and Facebook, and active in the creation of shareable content. The company operates Digital Hubs in Billund and Copenhagen in Denmark, along with London and Shanghai. Yet this kind of brand-building by customer engagement is fraught with dangers.
Who do you contact for missing LEGO pieces? ›We do our best to make every set perfect and we take it very seriously when a faulty one sneaks through. Don't worry though, we can send you the parts you need! Please click “Missing Bricks” on the Bricks & Pieces section of our Customer Service site to order the part you need to finish your set.
Where is LEGO headquarters? ›Billund, Denmark is our home, but we have 5 main hubs, 37 sales offices, 5 manufacturing sites, over 500 retail stores and awesome people all around the world. Here's where you'll find our main regional hubs.
What to do if LEGO breaks? ›Please choose “Broken bricks” on the Bricks & Pieces section of our Customer Service site and search for the part you need to finish your set. In as much detail as possible, please tell us what's wrong with the part so our Quality Team can follow up on it.
Can you go to Lego headquarters? ›An unforgettable, guided fan experience through our headquarter, history, production, design process and of course LEGO House, will allow you to literally step into the ultimate LEGO experience. No LEGO Inside Tour would be complete without a visit to our founder's home.